Refund policy

1. Introduction

We strive for you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day money back guarantee on all products with an unbroken seal, with the exception ofearrings for hygiene reasons, tailored and cheap products.

2. Conditions for Returns

In order to return a product, the following conditions must be met:

  • The return takes place within 14 days of receiving the order.
  • The product has an unbroken seal and is in unused and undamaged condition.
  • The product is not earrings, as these cannot be returned for hygiene reasons.
  • No sale or customized products can be returned.

3. Follow the steps below to return your product:

  1. Contact Customer Service:
    Email us at info@sjopearls.com to initiate a return. Enter your order number and which products you want to return.
  2. Prepare Your Return
    Pack the product securely in the original packaging along with all accompanying accessories and documentation.
  3. Return shipping
    Use the prepaid return shipping slip you received from us. A fixed fee of SEK 75 (Sweden) SEK 150 (EU)  for return shipping will be deducted from your refund.
  4. Send the return
    Drop off the package at the nearest post office or delivery point.

4. Refund

Once we have received and inspected your return, we will process your refund. It will be made to the same payment method that was used for the purchase. Please note that the return shipping fee of SEK 150 is deducted from the refund.

5. Unapproved Returns

Returns that do not meet our requirements: Broken seals, tailored and sale products or earrings (due to hygiene reasons). In these cases, the product will be sent back to you and no refund will be made.

Uncollected packages, Right of withdrawal

You must provide valid and accurate delivery information. If SJÖ receives back a package that was sent to the wrong address or not picked up, it is up to you to pay new shipping. For orders that are not picked up, we charge a fee of 250sek (Sweden) 350sek (EU)

 6. Damaged or Faulty Products

If you have received a damaged or incorrect product, you must immediately contact our customer service in order to arrange for a replacement or refund.

Return processing takes about 1 week. Remember to save the receipt for your return and send it traceable so that we can reimburse you for the return even in cases where the package is lost during delivery.

7. Contact information

For questions regarding our return and refund policy, please write to us: info@sjopearls.com